Customer Testimonials

Google logo
Google Jul 9, 2025

I’ve been coming to North Penn Volkswagen for years, and every car purchase has been a fantastic experience, thanks to Tim Noritalli! Tim has helped me, my friends, and my family with multiple vehicle purchases, and his expertise and genuine care always shine through. He’s incredibly knowledgeable, listens to what you need, and makes the process smooth and stress-free. Whether it’s finding the perfect VW model or working within a budget, Tim goes above and beyond to ensure you’re happy with your decision. The dealership itself is top-notch—clean, welcoming, and focused on customer satisfaction. From ... Read More

Google logo
Google Jul 6, 2025

Just bought our 2025 Tiguan from North Penn Volkswagen and every step of the process was fantastic ! From the moment general sales manager Billy D took my cold call inquiry (from out of state - 2 hours away) through multiple emails and phone calls, within about a four hour time span, he was professional and extremely efficient. He and the team form North Penn quickly helped us work out the details and arranged for a pickup of the vehicle less than 48 hours later - the process was seamless. Many thanks to North Penn Volkswagen to include our salesman Antonio M and VW ... Read More

DealerRater logo
DealerRater Jul 4, 2025

Everything was fine Jesse made a good job Pick was great I like it I willing come back

Read at DealerRater

DealerRater logo
DealerRater Jul 2, 2025

I always have a great experience m. From when I first leased my car to every time I have to have maintenance. The staff is great.

Read at DealerRater

DealerRater logo
DealerRater Jul 1, 2025

Great service. Easy to schedule. Prompt service. Reasonable charges. In and out under 2 hours.

Read at DealerRater

Google logo
Google Jun 26, 2025

Google logo
Google Jun 25, 2025

Nothing but great experiences at North Penn Volkswagen! Just had a service visit recently that was top notch. Jim in the department was courteous and professional. He made a suggestion to me that was best for the vehicle long term. Also, the shuttle service with Mike is great. And even when you pick up and pay, the cashier is friendly and greets you with a smile!

DealerRater logo
DealerRater Jun 25, 2025

I have dealt with wonderful sales and service personnel over the past three years! I have been very happy with North Penn VW.

Read at DealerRater

DealerRater logo
DealerRater Jun 24, 2025

Erin is an excellent service advisor, she’s very knowledgeable and an great communicator. The dealership is clean and comfortable

Read at DealerRater

DealerRater logo
DealerRater Jun 21, 2025

Great customer service. Cordial, accommodating, respectful, and quick service. Great environment/services provided while you wait for your car to be serviced.

Read at DealerRater

Google logo
Google Jun 19, 2025

Yelp logo
Yelp Jun 17, 2025

I got an oil change and my state inspection stickers taken care of at North Penn Volkswagen recently , and everything went smoothly. The service team was professional, and polite. They kept me updated, didn't try to upsell anything I didn't need. Waiting are is cool too. My daughter played in the play area.

DealerRater logo
DealerRater Jun 16, 2025

Was told it needed $6300 in repairs to pass inspection, went somewhere else only cost $460 total including inspection

Read at DealerRater

Google logo
Google Jun 15, 2025

DealerRater logo
DealerRater Jun 9, 2025

We had an amazing experience at North Penn VW. We worked with Michael throughout the deal and he and his team were so welcoming. The staff was friendly, knowledgeable, and not pushy at all. They answered all our questions and made the entire process smooth and stress-free. We found the perfect car for our son at a fair price and was in and out faster than expected. The Jetta was beautiful and detailed to perfection. We Highly recommend and would definitely purchase from this dealership again. Thank you for everything!!!

Read at DealerRater

DealerRater logo
DealerRater Jun 7, 2025

Service technicians are always friendly and helpful and keep you updated on the status of your vehicle. Waiting room is clean and they provide coffee and other beverages while you wait.

Read at DealerRater

Google logo
Google Jun 5, 2025

This dealership is great for big fixes down to small maintenance like oil changes. I always have a great customer service experience. All the staff are kind and helpful, especially Jesse who goes above and beyond all the time. I have been going here for a couple years now and never have a bad experience, they changed my view on dealerships for sure!

DealerRater logo
DealerRater Jun 4, 2025

Quick to respond and assess the situation. Jim was great. Thanks you. Over and out

Read at DealerRater

Google logo
Google May 31, 2025

Google logo
Google May 30, 2025

DealerRater logo
DealerRater May 30, 2025

Dealership normally provides great customer service and does good quality work! I’m satisfied with the service I received.

Read at DealerRater

DealerRater logo
DealerRater May 29, 2025

Service Center for this dealership is awesome. People are friendly, the waiting area is clean. It's easy to come back for service and inspections.

Read at DealerRater

Google logo
Google May 28, 2025

DealerRater logo
DealerRater May 26, 2025

Pleasent experience. I was in and out in less then 1 hour for my 20,000 mile check up

Read at DealerRater

DealerRater logo
DealerRater May 21, 2025

I've had an ongoing issue for more than two years now with my fuel pumps that the dealership refuses to fix. This is a warranty issue that north penn volkswagen refuses to fix. If it wouldn't be for erin trotter service rep, I would not be a north penn customer. I have been a loyal customer for fifteen years now and north penn upper management doesn't care. I have submitted video evidence of an extended crank on start up, which I know is a fuel pressure issue, and it was confirmed to be the issue by service ... Read More

Read at DealerRater

Google logo
Google May 20, 2025

DealerRater logo
DealerRater May 17, 2025

Erin and the team at North Penn always provide great customer service. They quickly address issues and engage with customers in a respectful manner with clear and concise communication.

Read at DealerRater

DealerRater logo
DealerRater May 16, 2025

The service attitude at the counter was very nice, the technicians were very serious, and the waiting time was also good.

Read at DealerRater

DealerRater logo
DealerRater May 14, 2025

North Penn Volkswagen is undoubtedly the premier destination for car service. The staff here are exceptional and remarkably friendly. I strongly recommend this place for all your car repair needs. James was exceptional.

Read at DealerRater

Google logo
Google May 12, 2025

Went to North Penn to buy a 2015 Corvette Alyssa I believe was her name was very friendly and very kind, her finance manager was also very friendly and very informative with the entire process. Would definitely shop at north pen once again! Amazing place

DealerRater logo
DealerRater May 11, 2025

great service and great communication,very greatful for the curtesy transport service, they explain everthing so you can easily understand

Read at DealerRater

DealerRater logo
DealerRater May 10, 2025

It was easy to schedule, communicate with, and my car was well taken care of at North Penn.

Read at DealerRater

Google logo
Google May 7, 2025

The Team at NP VW is awesome! Top notch work coming out of the service office and shop! Their Detail service is immaculate!

DealerRater logo
DealerRater May 6, 2025

NPVW has been my go to service place for my GTI for many years. They always take great care of me and my car. Knowledgeable staff and friendly service every single time.

Read at DealerRater

DealerRater logo
DealerRater May 5, 2025

Fantastic customer service at competitive prices, as always. North Penn VW's service team consistently communicates well, providing expert advice on what they have done and what they recommend having done to ensure your vehicle's performance is at its very best.

Read at DealerRater

DealerRater logo
DealerRater May 4, 2025

Friendly, Communicative and Honest Always keep you updated on the process and what to expect at checkout

Read at DealerRater

DealerRater logo
DealerRater May 3, 2025

Came in, asked to look @ vehicles, found something I liked. Everyone was kind and helpful.

Read at DealerRater

Facebook logo
Facebook May 3, 2025

The staff are very courteous and professional. They do not pressure you in buying or leading a VW. They provide you with important information including any promotions to assist you in making a decision. Taking test drives and explaining all the electronics is very helpful

Google logo
Google May 3, 2025

DealerRater logo
DealerRater May 1, 2025

Good and convenient Good, convenient, customer focused and reliable Excellent service—professional, prompt, and friendly. Car was ready on time and running perfectly. Highly recommend for reliable auto care.

Read at DealerRater

DealerRater logo
DealerRater Apr 30, 2025

Alwyas such a great experience feom an Amazing team with superior knowledge and A+ customer service skills

Read at DealerRater

Google logo
Google Apr 30, 2025

I’ve had nothing but great experiences with North Penn Volkswagen, the sales & service departments. I’ve purchased two cars from their sales department and each time was smooth, professional, and enjoyable. The team made the entire process easy and stress-free, with no pressure, just genuine care and attention. Their service department is just as impressive. From scheduling to pick-up, everything is handled efficiently and with excellent communication. The staff is always friendly, the work is done right the first time, and the waiting area is clean and comfortable. It’s clear they truly care about their customers. I ... Read More

DealerRater logo
DealerRater Apr 30, 2025

They were very informative and pleasant to work with. They completed a 4 new tire install, an alignment, and an oil change in great time, especially on the Saturday of the Easter holiday weekend with a limited crew. The only complaint I have is that once my son drove the car back to our home Saturday afternoon, I noticed the left driving light was out. Wish they / I had spotted it to replace the bulb as well that day. Next time I guess .......

Read at DealerRater

DealerRater logo
DealerRater Apr 30, 2025

Jim took the time to listen and showed concern for understanding the issue. He kept me in the loop along the way and saw everything through. The issue was fixed and I'm appreciative as this specific problem could have easily been dismissed.

Read at DealerRater

DealerRater logo
DealerRater Apr 30, 2025

Always great service The communication is always great. The service is always great. The people are personable the work as well done

Read at DealerRater

DealerRater logo
DealerRater Apr 30, 2025

Always fair and helpful! The north penn team is very helpful and courteous . Thank you for asking

Read at DealerRater

DealerRater logo
DealerRater Apr 30, 2025

It was a good experience for me and i was treated very well by everyone.

Read at DealerRater

DealerRater logo
DealerRater Apr 29, 2025

The dealership was very responsive and got vehicle done quickly and great workmanship. Provided a great video of items on vehicle.

Read at DealerRater

DealerRater logo
DealerRater Apr 29, 2025

Excellent The communication of the service manager and the excellent service provided by the rental agency was terrific!

Read at DealerRater

DealerRater logo
DealerRater Apr 29, 2025

Kind staff and helpful resources I appreciated the attention the staff gave to my concerns and didn't feel pressured to have work done at that moment if it wasn't urgent.

Read at DealerRater

DealerRater logo
DealerRater Apr 28, 2025

It was a pleasure and easy. There video of work and process was easy to understand and address.

Read at DealerRater

DealerRater logo
DealerRater Apr 28, 2025

Everyone is always informative and listened to my concerns and of course polite. Tim my sales executive is always a pleasure to speak with.

Read at DealerRater

DealerRater logo
DealerRater Apr 26, 2025

Everyone was professional, friendly, and knowledgeable. I was very pleased with the service I received.

Read at DealerRater

DealerRater logo
DealerRater Apr 22, 2025

Organized, consistent and professional. That's it for now. The best, the best ,the best that's it.

Read at DealerRater

DealerRater logo
DealerRater Apr 20, 2025

Tim did a great job again helping us find the right car for our family.

Read at DealerRater

Google logo
Google Apr 19, 2025

DealerRater logo
DealerRater Apr 16, 2025

Everytime I problem with my car I call them and Jesse does the best job to help it any situation and keeps me updated with my car. It’s really great dealing with him.

Read at DealerRater

DealerRater logo
DealerRater Apr 15, 2025

Friendly, convenient service Reliable mechanics with great communication and customer service Convenient shuttle service is also a big plus.

Read at DealerRater

DealerRater logo
DealerRater Apr 13, 2025

It was an extreme pleasure working with North Penn. The team is professional and it was well worth the 55 mile drive there to complete the purchase of the new GLI.

Read at DealerRater

Google logo
Google Apr 11, 2025

Excellent service. Probably the best service I’ve received across all industries. Shuttled me to & from my apartment and was very courteous & punctual. Would highly recommend.

DealerRater logo
DealerRater Apr 11, 2025

North Penn VW has made getting your car serviced a simple. affordable., and pleasant experience.

Read at DealerRater

DealerRater logo
DealerRater Apr 8, 2025

John and Antonio were wonderful. The entire team was friendly, professional, and helpful throughout the process.

Read at DealerRater

DealerRater logo
DealerRater Apr 7, 2025

James was a great help I would definitely recommend this service department. Very friendly team

Read at DealerRater

DealerRater logo
DealerRater Apr 5, 2025

Easy scheduling. Video of service helpful. Communicated throughout process. Took care of an issue quickly.

Read at DealerRater

DealerRater logo
DealerRater Apr 5, 2025

The dealerships team was professional, thorough, and extremely competent. The no hassle approach was greatly appreciated.

Read at DealerRater

DealerRater logo
DealerRater Apr 3, 2025

Major warranty repair (replaced engine), and was kept well informed by James as well as receiving the car back ahead of schedule and running perfectly once again!

Read at DealerRater

Google logo
Google Apr 2, 2025

My service experience with N.Penn Volkswagen has always been top notch, from the great employees at the service desk the services techs working on my vehicles. I will continue to give high praise to service staff at North Penn Volkswagen because they truly deserve it. I highly recommend this awesome dealership for any of your service needs.

DealerRater logo
DealerRater Apr 1, 2025

This dealership is one of the most friendly teams I have experienced. They are always first to say hello and make sure I’m satisfied when I pick up. Also make sure the car has been washed or give me a coupon for a wash!

Read at DealerRater

DealerRater logo
DealerRater Apr 1, 2025

Very professional dealership with knowledgeable and friendly employees! Diagnostic was completed and work was finished in a very timely manner-same day!

Read at DealerRater

DealerRater logo
DealerRater Mar 29, 2025

I had a very good experience when having my vehicle repaired at the dealership. Very good service work and communication throughout the repair process. Thank you!

Read at DealerRater

DealerRater logo
DealerRater Mar 29, 2025

Good Very good very good very good. Very good. Very good. Very good. Very good. Very good.

Read at DealerRater

Google logo
Google Mar 28, 2025

5 star service all around. Had a few previous bad experiences with other dealers in the area, but North Penn exceeded expectations. Needed several recalls done and service advisor James Bangor was very helpful in explaining everything. Thank you North Penn team!

DealerRater logo
DealerRater Mar 28, 2025

Greg Holland was outstanding. Greg Holland was outstanding. He took the time to understand our needs and to explain things clearly

Read at DealerRater

DealerRater logo
DealerRater Mar 27, 2025

The service team at North Penn VW are the best in the business, always friendly and knowledgeable. I have been buying cars and having them serviced from them for over ten years and would not have my VW serviced anywhere else.

Read at DealerRater

Google logo
Google Mar 25, 2025

DealerRater logo
DealerRater Mar 25, 2025

We have a Honda and a VW in our household and the VW maintenance Is at least twice as expensive as the Honda. $400 to change a battery is ludicrous just because VW has some coding that has to be added. Sounds like a rip off to me. Now that my car is out of warranty. I’ll be taking it somewhere else for service.

Read at DealerRater

DealerRater logo
DealerRater Mar 25, 2025

Polite Professional Proficient Quality work Honest work Always customers interest Always discusses any work to be done

Read at DealerRater

Facebook logo
Facebook Mar 25, 2025

Michael in the sales department is awesome!! I was truly just window shopping last summer and ended up picking up my 2024 Atlas Peak Edition two days later because he was so thorough, passionate and answered all my questions. Also, Erin in the service department is wonderful. She is always very accommodating for scheduling my maintenance appointments and explains everything so nothing is a surprise at check out. North Penn VW is a 10/10! Nothing but POSITIVE things to say.

DealerRater logo
DealerRater Mar 25, 2025

Michael was very good at listening to what we wanted for our new car, he was excellent at giving us all the information we wanted and letting us take it home since we had our baby with us, we returned later that night and Micheal and Kai in finance were fantastic.

Read at DealerRater

DealerRater logo
DealerRater Mar 24, 2025

Very happy with my first VW. Thanks to everyone at North Penn for making the process as smooth as possible!

Read at DealerRater

DealerRater logo
DealerRater Mar 23, 2025

Greg and Bill were both knowledgeable and easy to deal with. Both rate fives. Greg and Bill were both knowledgeable and easy to deal with. I don't know

Read at DealerRater

DealerRater logo
DealerRater Mar 22, 2025

Great cars, great,service oriented people Their people care about your car buying experience. You can tell they want you to be happy with your purchase

Read at DealerRater

DealerRater logo
DealerRater Mar 22, 2025

All staff was professional, friendly, easy to deal with and very accommodating. Mike provided a great work-around ofm the.car and explained all the technology completely. They operate like a true family business and would highly recommend.

Read at DealerRater

DealerRater logo
DealerRater Mar 10, 2025

I have been leasing cars with North Penn for years. Bill Kurz is a great salesman, and their service department is excellent.

Read at DealerRater

DealerRater logo
DealerRater Mar 10, 2025

Jesse was wonderful! Very communicative kept me informed all the time as to how my car was doing and what it needed!

Read at DealerRater

DealerRater logo
DealerRater Mar 8, 2025

Fantastic experience! Tim is the best and I always trust him and his recommendations. Everyone at the dealership is helpful and friendly.... and I love the car!

Read at DealerRater

DealerRater logo
DealerRater Mar 6, 2025

Tim Notorianni is the best! He just sold me my 10th VW. Tim is a pleasure to work with; he makes the buying experience a breeze. I’d recommend him to everyone in the market for a car!

Read at DealerRater

DealerRater logo
DealerRater Feb 26, 2025

Erin is always professional, knowledgeable and personable. She remembers me each time I’m there with my car. I appreciate the timeliness of service and the fact you can wait there for your car if you want.

Read at DealerRater

DealerRater logo
DealerRater Feb 22, 2025

Did everything they said they would and on time! Jim Bangor was very communicative and the video review of the car is great.

Read at DealerRater

DealerRater logo
DealerRater Feb 20, 2025

I have been buying and leasing cars for years at North Penn VW/Mazda. Joe DePhillipo is an excellent Salesman. I always call Joe and he makes the process of buying or leasing very easy. Very professional and appreciate Joe’s knowledge and expertise!

Read at DealerRater

DealerRater logo
DealerRater Feb 17, 2025

Everything seems to have been taken care of except the gas fill cap was left off

Read at DealerRater

DealerRater logo
DealerRater Feb 16, 2025

It was a pretty swell experience. Made leasing a car painless and easy. Would recommend to others and will come back again.

Read at DealerRater

DealerRater logo
DealerRater Feb 14, 2025

Great experience with this dealership! Tim Notarianni was super helpful and made it a smooth experience!

Read at DealerRater

DealerRater logo
DealerRater Feb 13, 2025

Jessie McDonough is exceptional. We really appreciate how well he takes care of us and how well he takes care of our cars. thank you!

Read at DealerRater

DealerRater logo
DealerRater Feb 13, 2025

Erin is excellent st her job, she’s cognizant of my car and costs and tries very hard to take care of my needs in a cost affective way.

Read at DealerRater

DealerRater logo
DealerRater Feb 11, 2025

Jesse is great. Service center had ridiculous policy where even though I purchased all 4 tires of my car during different times, they won't provide a free tire rotation.

Read at DealerRater

DealerRater logo
DealerRater Feb 11, 2025

Service took two appointments to troubleshoot but was completed as scheduled. Great communication and helpful team.

Read at DealerRater

DealerRater logo
DealerRater Feb 10, 2025

The dealership has appointments where you can wait for your car to be serviced. Service is always done on time.

Read at DealerRater

DealerRater logo
DealerRater Feb 6, 2025

Good dealer. Good service, Mazda service is exceptional as well. 15 word minimum is annoying lol

Read at DealerRater

DealerRater logo
DealerRater Jan 31, 2025

The appointment app ne3eds a easier way to work. if you change, something it is still on what you scheduled.

Read at DealerRater


Leave Us A Review