Reception area clean, personnel friendly, polite, knowledgeable. My car was taken for the oil change and work was completed within one half hour. I would recommend this dealership to all my friends and colleagues.
I’ve been purchasing automobiles for over 50 years, so I’ve experienced every conceivable sales approach from the hard close to the “I can’t find a salesperson to talk with. That said, if you are in the market for a new or preowned vehicle, I would highly recommend the North PENN team! From my initial phone call to Michael Sinclair, to the final sign-off process, just can’t say enough good things about Michael. He actually listens to what you are looking for and then goes about finding exactly what you are looking for. Michael always stayed in touch with me along the way and when it came to the trade in price of my car, they were spot on. Never tried to undercut what I knew was a fair price. Just professional all the way. Hats off to Michael and the North Penn team! All this is why I drove 30 miles away from my home and did not deal with two VW dealers 5 miles away from my home. Enough said!!!!!!
I can't recommend North Penn VW & Greg Holland highly enough. Our first purchase from them was just because they had the exact car we wanted at a reasonable price. Here we are now, on car #4! After the insurance company told me my beloved Passat was a total loss from the recent hail storm, it was time to start shopping again. Greg was super patient, as always, and everyone there was quick to help us out as needed. There was no runaround, no haggling, no hassle- just honest communication. The car buying experience here is about as painless as it gets. The service department people are always very friendly & helpful, and the waiting area is quite comfortable. And I really appreciate the Service Video they email us that goes over any and all issues. The rental & body shop people are all fantastic, too!
We have been dealing with North Penn VW for sometime now. Matt Treichel is your only MAN for all your VW needs. He provides excellent customer service, knows the vehicles is honest and a great guy! I love my new Beetle and my experiences with NP VW team!
Matthew Treichel is legitimately the BEST! When I think of car salesman I think sleezy (that is what I’ve dealt with! ) Matt is one of a kind! He is upfront, honest, and cares about his customer! Truth be told, he will give you information 100%. He spent hours on the phone w me being upfront about my needs. I have used Matt for over 3 leases! I will use him again and again! He is the epitome of honesty!
Matt is easily the best salesman I have ever worked with. My family has bought 14 Volkswagen's from North Penn and Matt has been our guy for the last 12 of them. He is extremely knowledgeable about the products and services. Matt is also easy to deal with. He is transparent and will give you the best deal possible without having to haggle or negotiate the price.
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