Customer Testimonials
The service representatives, Ken and Gabriella were wonderful in getting my broken mirror replaced. They were fast in getting an appointment for me although there was a problem with the installation they accommodated my needs by getting me a ride home and back with the shuttle drivers John and Steve!
Great staff, good service and nice dealerships. Will recommend to friends any time in the future.
Staffs are nice and professional. Issues with the car were solved quick and professionally. Inspection video is really helpful to understand what is wrong and to be fixed. Also, communication through texting is really helpful too.
Your service is always efficient, and your service people are very helpful which I appreciate very much.
Great service and communication. Gabriella Tano was especially helpful in relaying information and completion times
Everyone at Noth Penn VW is very polite, professional, and always does their best to remain attentive to the customers wants, needs and concerns.
Working with Ryan and Jesse is always great! I will continue to bring my car in to them.
Quick response to problems and parts arrived on time to complete repair and the communication was great.
Excellent car buying experience! Joe D is the best! Fair, transparent pricing, and easy to work with all around. Highly recommend!
I received a $50 gift but you don’t that , comes as percentage , what’s with that . I guess you always have to read the fine print .
Jesse and the entire Service team were Tremendous. He was Friendly, Professional, and communicated updates throughout the course of the Repair. He also provided a timeframe for completion of the work, and the Service Team exceeded it. I highly recommend North Penn VW for Service!
When l walked into the dealership l could feel friendly vibes. Everyone was friendly and helpful. Matt Treichel answered all my questions about a previously owned Jetta and l decided to buy it! The rest went like clockwork. I had additional question and they too were answered truthfully and thoroughly.
I didn’t buy the car there, but they were very willing to help with the reprogramming of the key fobs
I appreciate that your Service Department was able to fit my car in on a Saturday morning becausecI work daily from 6:00 am to 5:30 pm and have no other transportation.
I have always had my car serviced at North Penn, I have never had a complaint about service or how I’ve been treated by this dealership. I’ve been using them for more then 15 years. Several of my VWs have been purchased there.
Pothole shredded the front tire on my GTI. North Penn was able to get me in and out quickly with a matching tire.
Great dealership and fantastic staff Easy to work with and explains everything perfectly Will definitely return for my next vehicle
I bought a Toreg from them 20 years ago and have been doing business with them ever since. Great customer service and friendly personnel. I always get good advise when it comes to buying or servicing my car.
Great place to do business. People are doing a super job. I have taken my cars there for years.
Fast service, they fixed the tire issue immediately and I have had no more trouble
Courteous service from a professional staff! Both Gabriella and shuttle driver Steve were very helpful.
Overall experience was outstanding. Erin was very prompt with keeping me abreast of the service status. I especially enjoy her pleasantness and professionalism, both on the phone and in person. Kevin, the service tech, did an awesome job with the video, explaining his findings and recommendations. Always good to see what is going on.
Everything goes as schedule, no issues or problems you are in and out which is what I like.
I trust their work. They are transparent about pricing. My service manager, Erin, is great. She keeps me informed on the progress of the work. The waiting area is quiet, comfortable and clean. The only negative is that everything is so darn expensive! I’m sure that is true of dealerships in general though
The staff was friendly helpful and professional. The service was done professionally and the price was reasonable.
From the time I called to schedule an appointment until I returned to pick up my car, everything was handled in a professional way. The paying the bill was a long wait as there was an issue with one of the customers. Having only one person responsible for handling this step of the process, is not good.
The Staff was friendly, thorough and helpful. The repair necessitated an overnight stay and they provided a loaner car gratis
Great dealership and wonderful customer service, very friendly staff. Volkswagen for life! Can’t wait for my next one!
I love VW and Joe is an awesome salesman! He always finds the perfect car for me!
I had the pleasure of working with Tim on a vechicle that I was very interested in and he made sure it all worked out ! He had full attendance to me and it was a very calming transaction ! Thanks Tim for all your honesty and support! Best personality and very helpful in every way!
Joe was very helpful and informative & made it easy for me to purchase my VW .. And Jeffery was very nice welcoming associate and helpful to finish & complete my purchase process .. I love my new VW and very satisfied to purchase it from North Penn VW .
The folks at North Penn VW are great. Super courteous, respectful of your time and awesome at keeping you informed during the service process.
Excellent knowledge and customer service. Love the video. Easy to make an appointment and easier pick up then any other dealerships.
They are very friendly and organized. Minimum wait time. They do not try to oversell you.
Very quick and efficient professional way around staff is very knowledgeable and professional nice people
Great service and communication throughout the day. I’ll keep coming back to North Penn VW.
Just purchased a new Tiguan from North Penn. Greg Holland was excellent and very friendly. I knew from the first time I spoke with him that I was going to buy a car from him. He is very friendly and his demeanor just puts you at ease. He truly knows the vehicle and didn't have to run to another person for an answer. Not once did I feel pressured to purchase the vehicle unlike other dealers. If your looking for a VW just go to North Penn and ask for Greg. You won't be disappointed.
North Penn VW is simply great! Honest, communicative, and punctual service managers and mechanics. I love the video they send summarizing the work performed.
Service was completed in time and the video was a good explanation of what was needed.
After our experience at North Penn VW, we will never shop at another VW dealership again! If you are looking to buy a car…look no further! They treat you like family and work with you every step of the way! Thank you, NP VW!
I will recommend Tim Notarianni and North Penn VW to everyone I know! Top notch service!
Great service! Thank you! Love the video you send to be able to everything that is done to the car
The staff is always friendly and let me know what services must be completed and give a full description.
Service personnel are excellent. Prices are a bit high. No veteran or senior discount available.
Bill made the transaction as easy and painless as possible, would undoubtedly use him again for any future business
Great place to do business.
Everyone friendly…kept abreast of each step.Didn’t mind waiting in the lounge and prices seem fare as far as lanor
Very caring, patient and helpful staff! Great first car experience. Care for their customers greatly!
The process was great from beginning to end. I came in checking out a Passat I looked at online. I met with Matt and he was a pleasure to work with throughout the whole process. I was coming to VW from Lexus, with this being my first VW. Matt was very straight forward and helped me to make sure I ended up with a vehicle that would give me the best overall experience. I feel he delivered on that and more! Matt and Jason made the finance process very easy and got me a great deal. I left feeling great ...
Fast and accurate service diagnosing an oil leak which another repair shop missed. Prices are reasonable
This dealership is wonderful! I took my car in for a complimentary oil change and they also washed and inspected it for free too! Great service and very quick, staff was friendly as well.
The staff and experience were top notch
Everyone's very welcoming and courteous and kind. Our sales person, Matt is extremely knowledgeable and gave us a great experience.
North Penn Volkswagen is a professional, friendly, honest, and knowledgeable dealership. They care deeply about a positive customer experience and meeting your automobile needs. In particular, Matt T. had an abundance of experience and was genuinely invested in helping me with a new car. Great people, great service.
Very straightforward. Took the time to explain the car at delivery. No hard sales pitch.
Everyone working there was extremely professional and helpful! My salesman Antonio specifically went above and beyond to help me find a car that I could not be more pleased with! Highly recommend both him and this dealership for all of your car purchasing needs!
Good service but a bit pricey. Drop off and pickup at my place of business important. Nice job!
Very welcoming service department! Professional, courteous, well informed Staff and manager. Took car service home. The reason only 4 stars is because the update did not fix the radio in my car with 77k miles. A new radio is about 1200. , I was told.
Professional, Fast and courteous service. Video was helpful and showed how thorough the mechanic was.
Very friendly and professional service executed in a very timely manner. Very pleased with all the communication.
Service great. Just not sure I was charged appropriately for alignment. Car only has 8000 mileage
The NP VW team always goes above and beyond to take care of me and my car, often squeezing me in and working with my tight schedule. They’re informative without being pushy and I know they always have my best interest in mind when taking care of my vehicle.
Inspection only service. Efficiently done I don’t have more to say to make 15 words
Great service experience as always at North Penn Imports VW. Thanks for the information and advice!
Everything was perfect, from the staff to the service provided, I will definitely recommend this dealer to my friends.
I am so happy with my experience servicing my Jetta at this Volkswagen dealership! Under warranty, I had a free oil change they asked me if I wanted to use and also made sure to inspect and wash my car completely free of charge as well. It was very quick and easy, definitely recommend going here if your car needs repairs. Next time I’m due for one, I’ll be calling North Penn VW for sure!
I love doing business at NP Volkswagen! Everyone is so friendly and I receive top notch service!
Some delays with service completion, but all in all a good experience. Pleased with arrangement for a loaner car.
NPVW helped identify the right vehicle for me and worked within my schedule to complete the sale in a friendly and timely basis. I enjoyed the experience so much I went back and purchased a second vehicle the next month.
I brought my car there for collision work. They Dan and the guys did great work in a timely manner and Mariissa was great to deal with also.
I was very happy throughout my interactions with my sales rep, Joe. When the time came to pick up my Tiguan he went through all of the features and answered any questions I had. I would gladly do business with him again. Thank you.
I am happy with the service. I like receiving the video to review. Thank you.
If you are purchasing a new vehicle go see Tim at North Penn VW!! He is honest and caring. I truly enjoyed buying my new SUV 🚙 Thank you for making my experience see less.
Awesome dealership as always never had a bad experience purchasing a vehicle there or worked on.
I was not happy that I could not use my $50 check toward any service on my line realignment because I used $25 check in the mail for wheel rotation during my inspection.
Very easy dealership to do business with. Salesperson was knowledgeable about the vehicle. Very low pressure environment.
My experience during the last car inspection was excellent. I was really impressed with the video the technician provided for my review.
Everyone was wonderful service excellent love my car it’s great I love driving it thank you so much
North penn was VERY responsive from the moment I first contacted them!! Throughout the whole process they continued to be EXTREMELY responsive, thorough and professional. We were very very happy with them EVERY step of the way!!! We were impressed with our salesman bill Kurtz knowledge and follow through!! HIGHLY RECOMMEND THEM!!
Excellent service and communication. Loved the video of my car! I will definitely recommend to friends!
The technician did a very good job .I. Am pleased with the work just the cost was Brutal.i am looking for 75,000 miles without A repair. Thank you
I came in for Express Service due to low fluid levels. I used WiFi to work while waiting. They checked everything out and only charged me $2.60 for an oil top-off. Staff is always friendly and accommodating. I also got great service from Ken at the body shop - nice guy and sympathetic to my car’s “body issues”. Provided an estimate right then.
North Penn VW is a beautiful dealership. I felt very welcomed by the entire sales team, especially Matt Treichel. Matt took care of us from the moment we were out of our car, until the moment I drove off in my new car!
It was good but took a long time as a waiting customer. I never had this problem as a first appointment in the morning. I came in at 10:00 a.m. this time.
I had an emergency flat tire. The team was able to get me in quickly and back on the road.
Very clean and state of the art atmosphere. Spoke with service writers about my ongoing situation and was fully satisfied with answers
They are absolutely wonderful. Great attention to detail. I would highly recommend this service center!
We had a good experience at this dealership despite the current car buying circumstances. There was no pressure from sales. The finance department was easy to deal with. They were honest , transparent and upfront with their pricing. The process was easy. We would buy another car from them
Loved the video. Service done quickly and on schedule. Keep up the good work. Yeah yeah
Pleasant experience at the dealership for 1st service. I appreciate their professionalism and highly recommend!!!
Friendly staff, knowledgeable technicians and clean facility. Super easy to make an appointment, great communication before, during and after the service visit.
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