Customer Testimonials
I’ve been coming to North Penn Volkswagen for years, and every car purchase has been a fantastic experience, thanks to Tim Noritalli! Tim has helped me, my friends, and my family with multiple vehicle purchases, and his expertise and genuine care always shine through. He’s incredibly knowledgeable, listens to what you need, and makes the process smooth and stress-free. Whether it’s finding the perfect VW model or working within a budget, Tim goes above and beyond to ensure you’re happy with your decision.
The dealership itself is top-notch—clean, welcoming, and focused on customer satisfaction. From ... Read More Google - Jul 9, 2025
Just bought our 2025 Tiguan from North Penn Volkswagen and every step of the process was fantastic ! From the moment general sales manager Billy D took my cold call inquiry (from out of state - 2 hours away) through multiple emails and phone calls, within about a four hour time span, he was professional and extremely efficient. He and the team form North Penn quickly helped us work out the details and arranged for a pickup of the vehicle less than 48 hours later - the process was seamless. Many thanks to North Penn Volkswagen to include our salesman Antonio M and VW ... Read More Google - Jul 6, 2025
Everything was fine Jesse made a good job Pick was great I like it I willing come back
I always have a great experience m. From when I first leased my car to every time I have to have maintenance. The staff is great.
Great service. Easy to schedule. Prompt service. Reasonable charges. In and out under 2 hours.
Nothing but great experiences at North Penn Volkswagen! Just had a service visit recently that was top notch. Jim in the department was courteous and professional. He made a suggestion to me that was best for the vehicle long term. Also, the shuttle service with Mike is great. And even when you pick up and pay, the cashier is friendly and greets you with a smile!
I have dealt with wonderful sales and service personnel over the past three years! I have been very happy with North Penn VW.
Erin is an excellent service advisor, she’s very knowledgeable and an great communicator. The dealership is clean and comfortable
Great customer service. Cordial, accommodating, respectful, and quick service. Great environment/services provided while you wait for your car to be serviced.
I got an oil change and my state inspection stickers taken care of at North Penn Volkswagen recently , and everything went smoothly. The service team was professional, and polite. They kept me updated, didn't try to upsell anything I didn't need. Waiting are is cool too. My daughter played in the play area.
Was told it needed $6300 in repairs to pass inspection, went somewhere else only cost $460 total including inspection
We had an amazing experience at North Penn VW. We worked with Michael throughout the deal and he and his team were so welcoming. The staff was friendly, knowledgeable, and not pushy at all. They answered all our questions and made the entire process smooth and stress-free. We found the perfect car for our son at a fair price and was in and out faster than expected. The Jetta was beautiful and detailed to perfection. We Highly recommend and would definitely purchase from this dealership again. Thank you for everything!!!
Service technicians are always friendly and helpful and keep you updated on the status of your vehicle. Waiting room is clean and they provide coffee and other beverages while you wait.
This dealership is great for big fixes down to small maintenance like oil changes. I always have a great customer service experience. All the staff are kind and helpful, especially Jesse who goes above and beyond all the time. I have been going here for a couple years now and never have a bad experience, they changed my view on dealerships for sure!
Quick to respond and assess the situation. Jim was great. Thanks you. Over and out
Dealership normally provides great customer service and does good quality work! I’m satisfied with the service I received.
Service Center for this dealership is awesome. People are friendly, the waiting area is clean. It's easy to come back for service and inspections.
Pleasent experience. I was in and out in less then 1 hour for my 20,000 mile check up
I've had an ongoing issue for more than two years now with my fuel pumps that the dealership refuses to fix. This is a warranty issue that north penn volkswagen refuses to fix. If it wouldn't be for erin trotter service rep, I would not be a north penn customer. I have been a loyal customer for fifteen years now and north penn upper management doesn't care. I have submitted video evidence of an extended crank on start up, which I know is a fuel pressure issue, and it was confirmed to be the issue by service ... Read More DealerRater - May 21, 2025
Erin and the team at North Penn always provide great customer service. They quickly address issues and engage with customers in a respectful manner with clear and concise communication.
The service attitude at the counter was very nice, the technicians were very serious, and the waiting time was also good.
North Penn Volkswagen is undoubtedly the premier destination for car service. The staff here are exceptional and remarkably friendly. I strongly recommend this place for all your car repair needs. James was exceptional.
Went to North Penn to buy a 2015 Corvette Alyssa I believe was her name was very friendly and very kind, her finance manager was also very friendly and very informative with the entire process. Would definitely shop at north pen once again! Amazing place
great service and great communication,very greatful for the curtesy transport service, they explain everthing so you can easily understand
It was easy to schedule, communicate with, and my car was well taken care of at North Penn.
The Team at NP VW is awesome! Top notch work coming out of the service office and shop! Their Detail service is immaculate!
NPVW has been my go to service place for my GTI for many years. They always take great care of me and my car. Knowledgeable staff and friendly service every single time.
Fantastic customer service at competitive prices, as always. North Penn VW's service team consistently communicates well, providing expert advice on what they have done and what they recommend having done to ensure your vehicle's performance is at its very best.
Friendly, Communicative and Honest Always keep you updated on the process and what to expect at checkout
Came in, asked to look @ vehicles, found something I liked. Everyone was kind and helpful.
The staff are very courteous and professional. They do not pressure you in buying or leading a VW. They provide you with important information including any promotions to assist you in making a decision. Taking test drives and explaining all the electronics is very helpful
Good and convenient Good, convenient, customer focused and reliable Excellent service—professional, prompt, and friendly. Car was ready on time and running perfectly. Highly recommend for reliable auto care.
Alwyas such a great experience feom an Amazing team with superior knowledge and A+ customer service skills
I’ve had nothing but great experiences with North Penn Volkswagen, the sales & service departments. I’ve purchased two cars from their sales department and each time was smooth, professional, and enjoyable. The team made the entire process easy and stress-free, with no pressure, just genuine care and attention. Their service department is just as impressive. From scheduling to pick-up, everything is handled efficiently and with excellent communication. The staff is always friendly, the work is done right the first time, and the waiting area is clean and comfortable. It’s clear they truly care about their customers. I ... Read More Google - Apr 30, 2025
They were very informative and pleasant to work with. They completed a 4 new tire install, an alignment, and an oil change in great time, especially on the Saturday of the Easter holiday weekend with a limited crew. The only complaint I have is that once my son drove the car back to our home Saturday afternoon, I noticed the left driving light was out. Wish they / I had spotted it to replace the bulb as well that day. Next time I guess .......
Jim took the time to listen and showed concern for understanding the issue. He kept me in the loop along the way and saw everything through. The issue was fixed and I'm appreciative as this specific problem could have easily been dismissed.
Always great service The communication is always great. The service is always great. The people are personable the work as well done
Always fair and helpful! The north penn team is very helpful and courteous . Thank you for asking
It was a good experience for me and i was treated very well by everyone.
The dealership was very responsive and got vehicle done quickly and great workmanship. Provided a great video of items on vehicle.
Excellent The communication of the service manager and the excellent service provided by the rental agency was terrific!
Kind staff and helpful resources I appreciated the attention the staff gave to my concerns and didn't feel pressured to have work done at that moment if it wasn't urgent.
It was a pleasure and easy. There video of work and process was easy to understand and address.
Everyone is always informative and listened to my concerns and of course polite. Tim my sales executive is always a pleasure to speak with.
Everyone was professional, friendly, and knowledgeable. I was very pleased with the service I received.
Organized, consistent and professional. That's it for now. The best, the best ,the best that's it.
Tim did a great job again helping us find the right car for our family.
Everytime I problem with my car I call them and Jesse does the best job to help it any situation and keeps me updated with my car. It’s really great dealing with him.
Friendly, convenient service Reliable mechanics with great communication and customer service Convenient shuttle service is also a big plus.
It was an extreme pleasure working with North Penn. The team is professional and it was well worth the 55 mile drive there to complete the purchase of the new GLI.
Excellent service. Probably the best service I’ve received across all industries. Shuttled me to & from my apartment and was very courteous & punctual. Would highly recommend.
North Penn VW has made getting your car serviced a simple. affordable., and pleasant experience.
John and Antonio were wonderful. The entire team was friendly, professional, and helpful throughout the process.
James was a great help I would definitely recommend this service department. Very friendly team
Easy scheduling. Video of service helpful. Communicated throughout process. Took care of an issue quickly.
The dealerships team was professional, thorough, and extremely competent. The no hassle approach was greatly appreciated.
Major warranty repair (replaced engine), and was kept well informed by James as well as receiving the car back ahead of schedule and running perfectly once again!
My service experience with N.Penn Volkswagen has always been top notch, from the great employees at the service desk the services techs working on my vehicles. I will continue to give high praise to service staff at North Penn Volkswagen because they truly deserve it. I highly recommend this awesome dealership for any of your service needs.
This dealership is one of the most friendly teams I have experienced. They are always first to say hello and make sure I’m satisfied when I pick up. Also make sure the car has been washed or give me a coupon for a wash!
Very professional dealership with knowledgeable and friendly employees! Diagnostic was completed and work was finished in a very timely manner-same day!
I had a very good experience when having my vehicle repaired at the dealership. Very good service work and communication throughout the repair process. Thank you!
Good Very good very good very good. Very good. Very good. Very good. Very good. Very good.
5 star service all around. Had a few previous bad experiences with other dealers in the area, but North Penn exceeded expectations. Needed several recalls done and service advisor James Bangor was very helpful in explaining everything. Thank you North Penn team!
Greg Holland was outstanding. Greg Holland was outstanding. He took the time to understand our needs and to explain things clearly
The service team at North Penn VW are the best in the business, always friendly and knowledgeable. I have been buying cars and having them serviced from them for over ten years and would not have my VW serviced anywhere else.
We have a Honda and a VW in our household and the VW maintenance Is at least twice as expensive as the Honda. $400 to change a battery is ludicrous just because VW has some coding that has to be added. Sounds like a rip off to me. Now that my car is out of warranty. I’ll be taking it somewhere else for service.
Polite Professional Proficient Quality work Honest work Always customers interest Always discusses any work to be done
Michael in the sales department is awesome!! I was truly just window shopping last summer and ended up picking up my 2024 Atlas Peak Edition two days later because he was so thorough, passionate and answered all my questions. Also, Erin in the service department is wonderful. She is always very accommodating for scheduling my maintenance appointments and explains everything so nothing is a surprise at check out. North Penn VW is a 10/10! Nothing but POSITIVE things to say.
Michael was very good at listening to what we wanted for our new car, he was excellent at giving us all the information we wanted and letting us take it home since we had our baby with us, we returned later that night and Micheal and Kai in finance were fantastic.
Very happy with my first VW. Thanks to everyone at North Penn for making the process as smooth as possible!
Greg and Bill were both knowledgeable and easy to deal with. Both rate fives. Greg and Bill were both knowledgeable and easy to deal with. I don't know
Great cars, great,service oriented people Their people care about your car buying experience. You can tell they want you to be happy with your purchase
All staff was professional, friendly, easy to deal with and very accommodating. Mike provided a great work-around ofm the.car and explained all the technology completely. They operate like a true family business and would highly recommend.
I have been leasing cars with North Penn for years. Bill Kurz is a great salesman, and their service department is excellent.
Jesse was wonderful! Very communicative kept me informed all the time as to how my car was doing and what it needed!
Fantastic experience! Tim is the best and I always trust him and his recommendations. Everyone at the dealership is helpful and friendly.... and I love the car!
Tim Notorianni is the best! He just sold me my 10th VW. Tim is a pleasure to work with; he makes the buying experience a breeze. I’d recommend him to everyone in the market for a car!
Erin is always professional, knowledgeable and personable. She remembers me each time I’m there with my car. I appreciate the timeliness of service and the fact you can wait there for your car if you want.
Did everything they said they would and on time! Jim Bangor was very communicative and the video review of the car is great.
I have been buying and leasing cars for years at North Penn VW/Mazda. Joe DePhillipo is an excellent Salesman. I always call Joe and he makes the process of buying or leasing very easy. Very professional and appreciate Joe’s knowledge and expertise!
Everything seems to have been taken care of except the gas fill cap was left off
It was a pretty swell experience. Made leasing a car painless and easy. Would recommend to others and will come back again.
Great experience with this dealership! Tim Notarianni was super helpful and made it a smooth experience!
Jessie McDonough is exceptional. We really appreciate how well he takes care of us and how well he takes care of our cars. thank you!
Erin is excellent st her job, she’s cognizant of my car and costs and tries very hard to take care of my needs in a cost affective way.
Jesse is great. Service center had ridiculous policy where even though I purchased all 4 tires of my car during different times, they won't provide a free tire rotation.
Service took two appointments to troubleshoot but was completed as scheduled. Great communication and helpful team.
The dealership has appointments where you can wait for your car to be serviced. Service is always done on time.
Good dealer. Good service, Mazda service is exceptional as well. 15 word minimum is annoying lol
The appointment app ne3eds a easier way to work. if you change, something it is still on what you scheduled.