Customer Testimonials
Great service and fair prices. This is my new dealer for my VW ID4, even though I bought my car elsewhere.
Everything was done within a timely manner. Communication could’ve been better between James and the dealership. I was left without a car for a day when I was told I would be back in my car By the end of the day. Otherwise, they took good care of my car and fixed the issue at hand
Excellent I enjoyed the visit I will not do any more surveys for you. I resent you making me write 15 words
Jesse was very good as well as technician video was informative as well as helpful in determining plan of action to determine next steps.
Brought my car in for a recall on the drivers side airbag. I have a 2006 Passat. They completed the work and cleaned my car. That was a nice surprise! Didn’t cost anything. And Jesse was very polite through the entire process. Thank you!
They are always pleasant and helpful. The waiting area is comfortable and full of drinks and snacks.
This is the second time we've bought a vehicle from Greg at North Penn, and we will only work with Greg in the future! He was professional, and extremely helpful in the search for our Atlas.
Bought three new Volkswagens in last twenty years and often used service department. Very pleased with north Penn imports
Everyone I dealt with at the dealership was amazingly helpful. They made the process of buying my car fast and easy
North Penn VW service team is always thorough and thoughtful with the service they provide.
James was very helpful and professional from the beginning to the end. He made sure I had everything I need and that I understood the process.
Great overall experience…whether it’s with their service…sales or body shop…top of the line professionals that make you feel as though you matter!
To be completely honest with you I don’t know who John was, but Tim was great. Very patient with me humble engaging answered all my questions. He’s a very good salesman. I will keep coming back as long as he is still there.
Very professional, informative and productive. They got me in and out as fast as possible. Great service!
Service was awesome and cannot thank you enough for getting us taken care of in a timely fashion!
I had an excellent experience at the dealership! Their service was transparent and efficient. I had plenty of questions, and they answered every single one promptly and thoroughly. The team was patient, knowledgeable, and made sure I understood everything. Best of all, they completed the service quicker than expected. Highly recommend!
We had a very pleasant experience.. no pushiness, no haggling. The dealership was clean and welcoming, and the employees are all top notch
Service was great! I was greeted upon arrival, directed to the cozy lounge and out if there in no time. I also want to give a huge shout out and thanks to Chase in Parts. He was a life saver with helping me get the correct key cut and remote ordered. Parts departments are usually a nightmare but Chase shuts that stereotype right down! Thank you North Penn VW!
Everyone was extremely respectful and efficient. Easiest car buying ones ever! I feel that I got a great value
It was so great dealing with NP dealership. I was fast it was easy. They were so helpful.
Honest and courteous. They explained in simple terms. They also washed my car after service. Glad I called them for service.
I have been doing business with North Penn VW for nearly 20 years. They are the best.
Both Jesse and Erin are true professionals. Not only are they courteous, but they are well informed and a pleasure to work with.
I had an enjoyable experience at the dealership. The atmosphere was inviting, with the entire facility kept exceptionally clean. The staff members were friendly and approachable, eager to assist with any questions I had. They took the time to ensure I felt comfortable and informed throughout the process. Overall, it was a positive visit that made car shopping feel more pleasant and less stressful. However, My service is still incomplete as I am missing the key fob, which has been on back order for a month. I have not received any updates, and I believe communication could be improved.
First time using the dealership, friendly and great customer service. Had a good experience and will be back
Left the car for inspection and they drove me home, called when finished, and arranged a pickup. Very pleasant experience.
Great sales department that was low pressure. Plenty of inventory to choice from and a relatively quick sales process.
I am very pleased A a a a a a a a a a a
They gave me a good deal on my car and when i had a mechanical issue they fixed it a few days later.
Your service was very helpful and kind, also professional. Internet communication is very good also
Quick efficient and knowledgeable.. glad that i got the tire warranty package when purchasing vehicle!
This was a great experience and the team went above and beyond to resolve a longstanding issues. Thanks!
I really like working with Erin and everyone else at North Penn Volkswagen! I would definitely recommend this dealership to anyone interested in Volkswagen
Always exceptional customer service. Thorough and detailed, able to answer all questions and concerns and provide options available.
I had two recall services done in less than 2 hours while I waited. This is outstanding.
I had two recall services done in less than 2 hours while I waited. This is outstanding.
I’ve never had such an easy car buying experience as I did with Shawn (Internet Sales), Bill (Product Specialist), and John (Sales Manger). I researched online, knew what I wanted, and drove my new SUV home in less than 2 hours of walking in the door. I love my new Taos SE Black Edition. I couldn’t recommend this team any more!
Jorge Campacci is the consummate professional and made the entire dealership shine. We had a fantastic experience purchasing a new 2024 Tiguan with him and his sales team. All of which were also superb.
A+ service. Thank you. I look forward to seeing you all soon with my Tiguan.
Great experience, would certainly take my vehicle there again. Thanks for keeping me informed along the way.
North Penn VW is a Great place. They are Friendly people. They really know what they are doing and do things right the first time.
We had one of the best vehicle purchase experiences we have ever had. From our arrival to the dealership and driving away in our new vehicle, it was all completed in under 4 hours. Everyone we met was helpful and extremely knowledgeable. Mike, our sales professional knew everything about the vehicle. Kye, the finance guy was very personable and well versed in the process of purchasing a VW. John, the business manager stopped us and welcomed us into the dealership and told us his story of how he drives an Atlas. We have purchased many cars over the years and this ...
Very customer friendly work well with you and listens easy to deal with. Bought my VW bettle there for my wife at Xmas. What a surprise
They staff at North Penn VW are always professional. Whenever we are in for service they provide good communication. North Penn is fair and honest.
I like the car, and the service department is great. I remain disappointed in the dealership's handling of the tire problems I had earlier this year.
Jorge Campacci and his sales team were fantastic! We purchased a 2024 VW Tiguan and couldn't be more pleased. This was the best car buying experience that I've ever had in my life. There was professionalism and transparency, which made the experience really fun. We're really happy with the whole experience from start to finish at North Penn VW. Thanks Jorge & Joe!!!
Just wanted to rave about working with Antonio. I bought a used Volkswagen Taos and he made the process so easy and seemed very genuine. Would definitely recommend this dealership to friends and family. Thanks again Antonio!
UPDATE 11/27 - After writing this review, we were contacted almost right away by Ken the service manager who worked quickly to come up with a resolution to our issue and to give us his sincere apologies on the service we had previously recieved. We were also contacted by Jose the general manager and Jim who works in the service department as well which was greatly appreciated. They agreed to replace our brake pads with 2025 brake pads to correct the issue and get rid of the loud crunching sound, which they did yesterday and also detailed the interior of my car ...
Always a pleasant experience. Everything explained and always kept up to date on the work progress
I have worked with Erin Trotter for many years. She is factual and accurate about the service requirements for our automobiles. Very strongly recommended.
Good customer service. First visit say to long but they made up for it in second.
Honestly, I had the nicest experience taking my daughters car in for service - the counter staff was amazing and updates are fantastic. Would consider trading in my Lincoln.
Easy transactions with no hassle. Extremely friendly and professional interactions every time I visit. Highly recommend.
Very professional. So nice to work with. Excellent communication. Excellent service. Mechanic was great and did a fantastic job.
Professional customer timely service with updates to car repair. Quality service repairs- just would suggest more effort to cleaning car externally upon pick up. I was told they didn’t have time and offered a voucher however my time to come back for a voucher was not option for my busy schedule. Overall great service
Tiguan in for a warranty issue and was fixed as expected and on time. Very happy with James and the service team.
Everyone was very helpful, courteous,and professional. I would highly recommend NPVW to everyone. It was an enjoyable experience.
Wonderful car buying experience. Antonio was extremely helpful and very knowledgeable about the car I purchased. Jason made the financing process a breeze. Overall a great experience at this dealership.
Awesome . David the Mechanic is the best nice guy very polite I suggest a huge raise
I had a great experience.everyone was nice and helpful they worked with me to get me 0% financing which was awesome
Service and staff were excellent. My issue was resolved promptly and to my satisfaction. A+
This was our second time and third car that we purchased through Tim. We had a great experience every time.
Every single employees was amazing . Jesse was so helpful . The gentlemen who picked up and dropped my car were amazing as well .
Friendly on the phone, helpful with any questions. Feedback from the inspection on the car.
Very nice service. Done in a timely manner and they did exactly what was needed.
Great service, very comfortable with discussion around what they found and corrective actions. I am happy to return!
Joe was very respectful and knowledgeable.he was recommended by my daughter Traci who purchased a car with recently
I am a customer of this dealership, and I appreciate the quality of their services , they alway s offer option and flexibility for service and payment
These guys have always been very good to me ever since I first bought my car there about 5 years ago. Always top notch service, they don't make me gouge my eyes out with labor costs and they always make sure I have a loaner when I need it. They always do a good job with the service too, and I've never had my GTI leave me stranded in their care.
Kind, considerate and good at communicating. Followed up immediately. I will be returning in the future.
Excellent customer service and sales department was helpful. I intend to bring the Certified 2020 Silver Tiguan to you're location this Thursday so the person who works on the dings or slight dents can address the area Friday. You mentioned Friday is the day this is performed. Note, it's the same ding on front of vehicle that was present when vehicle was purchased approximately two (2) weeks ago. Thank you
Had my 2017 Jetta in for State Inspection and 30000 mile service. It was very easy to schedule and Jesse kept me informed about the status of the service. I am very pleased with the results.
I made an appointment ( I did not talk to James for the appt)for an issue after a service recall and when I arrived the next day for service , there was no appointment or info in the system. . James didn’t address this until I asked about it
Liked communicating through text. Made it simpler. Easy to work with and set up appointments.
Always great personal attention and quality service from all of the team at North Penn. Thank you.
Always enjoy dealing with Erin and her team. Been many years now and hope to enjoy many more!!
Always helpful and always prompt. Nothing but good things to say about North Penn VW. Love my GLI!
The entire buying experience was easy and smooth. No issues at all. 3 more words needed.
Best dealership in this area. Service center is highly recommend. Recently helped with their manager fix my id.4. Thank you for your service.
North Penn VW has always provided quality service and recommendations for the last 20+ years I have used them. We have had a total of 4 different cars serviced by North Penn VW. Flexible drop-off and pick up options. The shuttle service has been very useful when needed and the waiting area is nice if that is your preferred option as well.
Had to get a new key programmed. My experience started with Chase in the parts dept. He was super helpful. He ordered the key and explained the whole process. Once the key arrived, I took the car into the service dept where Jesse had it done in a1/2 hour. The only VW issue that I am very unsatisfied with is “ why did the key break in the first place?” Subpar VW parts?
Good service, convenient appointments, and timely done repairs. They also offer a convenient shuttle service.
First time leasing a VW and I have had nothing but great service when visiting the dealership. Very communicative and very easy.
Very friendly and attentive. Joe was also very accommodating and explained things well. He was also very responsive.
Use this dealership for sales and service. Always a seamless and easy process. No surprises and clear communication.
They were ready for us and completed the entire transaction smoothly with no glitches. They were low key and gave great service. Joe D and Shawn both great.
Great dealership The most of my interaction with Greg Holland, our salesman Over the phone, He was great and honest.
Great service and waiting room amenities. I would recommend using the service department as they provide shuttle services as needed.
Have had 3 Volkswagens that I have had serviced here. The issue that I had for this visit that I had one tire that was slowly leaking air. I was very pressed for time but had a road trip coming up. Entering the service department the service representative recognized me. I have not been there for seven years! She got me checked in asked if I was familiar with the waiting room. I sat down and an hour later the probes was found, fixed, paperwork completed and signed and I was on my way down the road. The only way they ...
Dan Polacheck and Erin Trotter were a joy to work with.
They always treat me like a valued customer, and never like I’m taken for granted.
Knowledgeable, prompt, professional and pleasant. Has the owners best intetest in mind and always steers in the right direction.
Very pleasant I like when they video and inform you in what’s going on and not pressuring you on doing work on your car understand when you can reschedule to finish up the work on your car when it’s possible
On time, timely, professional. Once a year state inspection. Enough already with the needless word limit.
Always professional , on time with appts and always a friendly environment. Knowledgeable staff, competitive pricing and great attitude.
I was pleasantly surprised at how fast I was in and out. James and other staff were polite and very helpful.
Dealer is very thorough and doesn't push me too hard on the recommended services.
Walk in oil change - James Bangor was extremely professional and accommodating. I would certainly recommend