Customer Testimonials
Very professional, explained everything & wait time was fast. Easy to book appointment. Waiting area is clean & neat.
Car was inspected and serviced staff pleasant complex neat and clean tech people knowledgeable sales department is on par with service department
very professional an nice lov the staff from the service department to Antonio our sales rep , was alsome very professional
Very professional didn't have no wait time. Very satisfied The staff was nice too , love it there
I think this is the third time that I've had James as my service representative and he always provides excellent customer service. He always provides clear and detail information about my vehicle. Thanks!
The service started shortly after checking in. Jesse kept me informed about what the time line and the procedure would be. Thank you.
Very thorough and very good communication. Easy to get an appointment and gives a roadmap for what needs to be fixed and what to expect in the near future
Helpful and courteous service. made it easy to get service appointments. Also made sure that I had a loaner car when my car was in for a repair. Jim has been very responsive to my problems. Really enjoying the car, ID 4 xxxxxxall wheel-drive
All good give me a good fast service appointment found a problem with my car and we depart and called me when the plant was in
The dealership is quite accommodating and communicative. Not happy paying 200 just to have a simple diagnostic performed
The appointment went smoothly. All my questions were answered, and the work was done as promised.
Fast and professional Jesse was amazing and was a huge help Inspection was done in less than thirty minutes
I've always had great end to end experiences with the dealership and service department. Great expierence
Jesse was very understanding and took action immediately and identified the car had software issue. He had my friend and I back on the road in a very reasonable timeframe. He also made sure my husband had all his questions answered even thou he was miles away. He also pointed out that our tires needed to be changed. Thank you NP !
The dealership is always clean and welcoming, and the staff are knowledgeable, attentive, and communicate in a way that makes you feel like a truly valued customer. I’ve been servicing my vehicles there since 2017, even occasionally visiting other VW dealerships along the way, and none have ever delivered the same level of satisfaction I feel after visiting North Penn VW. Having grown up around car dealerships (father was an auto mechanic), and now being 48 years old, I can say the positive impression they’ve made on me is not like any other dealership—and it’s a true compliment ... Read More DealerRater - Jun 24, 2026
Took care of my problem without any issues and had me in and out in about an hour.
Good explanation of the check engine light mechanical issues and the remedy in conversation with Jesse and Kevin Miller, the mechanic working on the car.
Was efficient quick And kept me in loop The whole experience from start to finish was excellent and would have no issues recommending them
Was efficient quick And kept me in loop The whole experience from start to finish was excellent and would have no issues recommending them
Professional. Helpful and friendly. Jesse was very helpful, professional and friendly. Great customer service. Thank you!!
Excellent customer service. Friendly and professional staff. Clean showroom and service waiting area. It’s great being able to schedule a service appointment on a Saturday. The weekend availability makes it much more convenient and easier to fit into my schedule.
Professional. Helpful and friendly. Jesse was very helpful, professional and friendly. Great customer service. Thank you!!
Very attentive service. Clear explanations. Extremely pleasant. One of the very best service experiences I've ever had.
Fast service. Patient when I had an issue with my license. Able to add on detailing before I came to pick my car up! Always helpful and kind service
Brian, Michael, Colleen, and the whole team took care of us, even when some of them were technically off the clock!
Brian, Michael, Colleen, and the whole team took care of us, even when some of them were technically off the clock!
Responsive and respectful. Good communication, and the GM previously met with me in person to discuss my concerns.
If you’re looking for an honest, knowledgeable, and truly exceptional salesperson, I highly recommend Mike Sinclair at North Penn Volkswagen.
Mike made the entire car-buying process smooth, stress-free, and enjoyable for my family. We were purchasing a vehicle as a surprise for my sister, who recently became a mom, and Mike went above and beyond to help us make her first “mommy mobile” a reality. From start to finish, he was patient, informative, resourceful, and genuinely invested in making sure we had everything we needed.
His integrity and professionalism stood out throughout the entire experience. He answered every question, ... Read More Google - Jun 20, 2026
I had a great experience getting my oil changed and the PA I. & E. The mechanic was professional, friendly, and explained everything clearly on his video. The service provided by Mr. McDonough was completed quickly, and my vehicle was ready on time. I appreciated their attention to detail. The pricing was fair, and they made the whole process easy.
Darrow is very professional. They're always very friendly. They're always very helpful. I feel comfortable, leaving my car in their hands
Service was quick and efficient. Jesse communicated very well throughout the process. Very pleased overall.
Everyone was friendly and polite. They recommended a reasonable fix for my vehicle and gave a first-time customer discount. The dealership was clean and comfortable to wait in.
Took my vehicle on time great service and care Provided a video of my vehicle inspection which was impressive
Awesome, always friendly and helpful. This dealership rocks! Excellence from Sales to Service. Great customer service!
Excellent! They are fabulous people and top in their respective roles! They have been my car dealer/ repair/ inspection agent for about 30 years.
I consistently receive outstanding customer service at North Penn VW. The team is friendly, efficient, and makes the entire process smooth and stress-free.
James kept me informed while I waited for a quick service and got me out the door quickly and with all the work done right.
Joe DePhillipo was a pleasure to work with, knowledgeable, honest and so helpful. Colleen in finance made the process smooth and efficient. 10/10 experience from start to finish!
Jesse is always awesome. I spent money and the noise is still there so hard to give a higher score when it's not fixed
Never any issues I'll be bringing in my Atlas soon for a 50k mile checkup and oil change
Felt as though I was getting scammed. Tried to charge me with something I didn't need and charged me for a wheel alignment last time which is covered with the warranty I have
Jesse continues to make my visits to NP as simple as possible. He is professional and easy to work with.
The best ever for me im glad for being a part of the community that makes me feel like ?? and thank you for kindness that you give us all
Welcoming staff. Efficient in getting the job done. Very good communication all during my time there!
Good communication and good customer service Jesse went above and beyond to explain everything to us. He called when he said he would, and put us at ease about what I thought was going to be a big concern.
As always, North Penn VW did not disappoint. Service was performed in a timely manner. Erin kept me up to date on the progress in a professional and personable manner. Always great to deal with!
Everything about the purchase was an excellent experience. The service I received from Brian, Antonio, and Jacob was first-rate at every step. I am thrilled with my new Jetta GLI and I'm happy I purchased it at North Penn VW.
Always a great experience with the north Penn VW service team. Responsive, supportive, proactive, detailed
Really nice overall experience, My sales rep Fan was friendly and knowledgeable. His manager Brian was also helpful and reasonable. Once we agreed on the trade in value and sales price no added pressure. The paperwork was easy and truck was ready to go; clean and a full tank of gas. I would definitely buy from them again.
All the employees are very helpful. The employees are very knowledgeable and they take their time to explain everything to you.
All the employees are very helpful. The employees are very knowledgeable and they take their time to explain everything to you.
The video summary of the service and ability to approve the recommendations online is fantastic
Outstanding professional service from the moment I called for an appointment. Competent, courteous, knowledgeable and professional.
I had an emergency wiper repair. I was able to be fit into their busy schedule & promptly received my car back after the next day.
Very satisfied with North Penn VW. This is my third Volkswagen. Service appointment always prompt and short wait time.
James and the crew at North Penn VW were thorough in the issue resolution and flexible with their scheduling, fitting my car into a very busy schedule.
Thorough, detail with great explanations of the services to be completed. The video review of the service is very much appreciated as it compliments the verbal summary.
A fantastic place to deal with One of the best dealerships that I have ever dealt with
All right All right All right ?? ?? Right ?? All right all good all
Very professional courteous Very professional and courteous explained.everthing perfectly Very professional and courteous gave me updates and the shuttle driver was great
Smooth process. Jessie was great! Even set up a ride from the train. Thank you
Had the car in for a recall issue, it was handled very professionally and quickly. I got the car back when expected and cleaned too, always a plus! Thanks
Discussed some options and prices on fixing non-essential items, decided with James' help on fixing some and holding off on a few others.
Always pleased with my service at North Penn. Jesse always makes me feel confident about the condition of my car. The receptionist is very nice, too.
Efficient, thorough, and knowledgeable. James made sure my vehicle was thoroughly checked, followed with with issues needing attention and made sure the necessary corrections were made.
Seamless. They made leasing a car so easy. Seamless. They made leasing a car so easy and got me in and out in under 2 hours. Just incredible. So happy
Was not a customer but they serviced my car for the 1st time and covered some of the cost of an extended warranty that expired. All around great experience with customer service.
My car was diagnosed and fixed very quickly. I'm satisfied with the results of the work done.
Everyone was very very kind and helpful! I was so happy with my customer service there, and i will definitely continue bringing my car here
So pleasant to lease a car thru NP this is our 7th lease with Greg ????
nice peace and love, all people are good, did nice job, people are easy going
A Shout-Out to North Penn, 165 Bethlehem Pike, Colmar, PA
Although we did not purchase our first 2025 VW Atlas from North Penn, they treated our issue as though it were their responsibility. The team worked hard to diagnose the problem and even brought in a specialist to identify the cause. In the end, Volkswagen Group of America, Inc. (VWGOA) determined that the matter did not qualify for a settlement offer and advised us to contact BBB Auto Line for further assistance.
We shared the letter with Service Manager Ken Benton and Assistant Manager James Bangor, and they asked us to return ... Read More Google - May 19, 2026
I had my car serviced and the experience was great. It was completely in a timely manner and they were very professional.
Great, no pressure sales environment. Very personable company with great customer service. Fang is a great salesman
My experience has been excellent from my trade-in to my purchase and then the first service I needed for my tire…. Everyone was very helpful from phone call to dealership as well as in person.
Easy to work with. Willing to work numbers. Whole process was quick. Done All right
Antonio was a great salesman, not pushy at all, very personable, helpful, and knowledgeable. He was a pleasure to work with
Jesse, my service guy, heard my concern, got my car in right and in the same morning, he was able to reassure me that “everything checked out” and I had nothing to worry about. It was quick, easy and once again affirmed my understanding that dealing with the VW service department is the only way to go. Since 2017 I’ve been extremely pleased.
Excellent service department and advisor.
Dealership provides excellent service experience every time Is knowledgeable and conscientious and provides excellent feedback for all of my concerns
Very patient. Greets me like an old friend even though I’m rarely there. Explains everything on the invoice before I sign. Very pleasant.
Sales Fang, professional and knowledgeable win my sale! He is very patient and Kinds! Will recommend more my friends over!
Always pleasant and helpful, with both service and sales 'We have purchased at least six VWs from North Penn'
Horrible know idea what they r doing charge u for a 985 part that they installed the wrong way
Don’t know Brian L, but worked with Joe Defippio and Joe was great! Very personable, patient - not your hard sell.
Thorough team, great service! From sales to service North Penn VW provides a solid performance.
Just purchased a previously owned Passat and I couldn’t be happier about my buying experience at North Penn Volkswagen! Excellent, top tier, customer service from beginning to end! Fang greeted me immediately upon arrival and made for a truly satisfying purchase experience. Straight forward, no nonsense shopping at this dealership! From Sales, Finance to Service, the staff here made what can be a daunting task, a pleasant experience! Kudos to Fang and the whole team!!
Always great service at North Penn VW! Have been a long time customer there and always top notch service…
Great
Conveniently scheduled my inspection. Friendly staff and customer service department is always helpful. Washed my car and left pleased with my choice in VW.
Really all 5's. Sorry!!! I wasn't charged deductible on cpo insurance, had to make another call to make payment. Not a huge deal but now I know I have to pay. Great service. Used shuttle. Thanks guys
Really all 5's. Sorry!!! I wasn't charged deductible on cpo insurance, had to make another call to make payment. Not a huge deal but now I know I have to pay. Great service. Used shuttle. Thanks guys
I felt like a customer not a number.
I dealt with Fang and Jacob. Thank you for such a great experience. Service was exceptional. They assisted me with my purchase. I did not feel any pressure and they were very attentive with listening to what I wanted. The atmosphere was welcoming and the transaction was transparent. Thank you guys again!
Great experience with everyone that I was involved with, Greg was awesome at showing me the car’s features and working hard so I could drive it home the same night. Very happy with the detail department also, car was clean and fresh.
Worked with Fang at North Penn VW to purchase my 2016 Toyota Tacoma. Had a great experience.