Customer Testimonials
Great experience. Easy scheduling, prompt service and great communication throughout. I have been to NP VW service on many occasions and they are always fantastic.
They were all great and very helpful! Would definitely recommend to anyone who’s looking for a car!
Everyone at North Penn VW Is so nice. Service is done perfectly and in a fair amount of time.
Personnel and service were professional and complete. I will not hesitate to use North Penn VW again in the future.
Excellent service and attentive customer service was provided. I will be coming back in the future.
Jessie at North Penn VW service is always extremely courteous, knowledgeable and attentive. I am always kept apprised of the status of my vehicle and then given a detailed explanation of the services provided.
JamesMcDonoiugh made the recall needed service a painless experience,with is courteous and prompt service.
Fast,no-nonsense dealing. A pleasure to work with Mike who listened to what we needed, did not oversell, and provided a fair and competitive process without any hassle. Jason H also helped make the financial process simple. Easily the best VW sales process in the area
Everything was smooth from start to finish! Great experience! No pressure from anyone, they were all helpful!
Fantastic Experience getting a New Atlas. Joe went above and beyond to make our first experience with North Penn VW. He found exactly what I was looking for since it was not on the lot. He made the transaction simple and so much smoother than any other car buying experience I have ever been through. Kye had the financial portion down to a science as well and it was a great experience all around. So far the car is amazing and we would never hesitate to send someone to North Penn for any car. We will return for any future ...
I had an outstanding experience purchasing my car at North Penn VW. From start to finish, the service was exceptional and truly unmatched. The entire team made sure that every step of the process was smooth and hassle-free. Their follow-up after the purchase has also been top-notch, showing that they truly care about their customers beyond the sale. A special shout-out to Bill, who was my salesperson. He made the sales process incredibly simple, walking me through every detail and answering all of my questions with patience and professionalism. Bill’s expertise and dedication made the experience not only seamless ...
Flexible and not pushy salesman made the car shopping experience enjoyable. Special thank you to Joe.
I have purchased 7 VWs from North Penn over the past 18 years. I always come back to North Penn for a great sales experience - and their service department is great as well. The sales team loves the VW brand as much as I do, and they are experts on the cars and their features.
Great customer service. We had a really enjoyable buying experience. I would recommend to others
Friendly and professional service team. 30,000 mile maintenance was very expensive for oil change, tire rotation, and other basic tasks.
North Penn VW is ae excellent auto dealership. Never had any complaints about the service department.
Team is always nice and welcoming. My family and I have been with the team for years and we enjoy working with them
They have an awesome service team. Highly recommended that you take your VW to them. I drive past others to go to them!
North Penn Volkswagen is awesome. Everyone was super polite and helpful. They arranged for me to be taken home and picked back up again after my car was serviced. I feel confident that they are thorough and honest and skilled at what they do. Overall, it was a very pleasant experience, and I feel confident having my car taken care of at North Penn. I will continue bringing my car there.
The work needed was completed in a very reasonable time which was appreciated. Well done.
Very easy to work with. Felt like they knew me and what I needed and did not try to oversell services.
I have bought all my cars from NP VW or NP Mazda for over 30 years. They are the BEST.
Hard to believe it costs $75.00 to replace a bulb. It was a little salty.
Tim Notarianni is a PHENOMENAL, KNOWLEDGEABLE, PLEASANT and HONEST sales person! Yes I said HONEST. I bought vehicles 3 times from Tim and I would never go to anyone else! Tim will give you a great deal with absolutely no pressure, and he knows EVERYTHING about Volkswagens and the competition. Tim gives good sound advice, and recommendations, and is always available to help with anything even after the sale. North Penn is also a good company to deal with.
Very professional.
Dealer always makes the car buying experience very easy. Very knowledgeable and helpful people. I will always look to the people at NP to help with my motoring needs.
Always friendly and always fair. Very good communication , letting us know what going on and when we will be finished.
Antonio was very knowledgeable and helpful. Jason made the necessary paperwork quick and easy. It was a pleasure purchasing our Taos!
Erin knows her stuff. Helped me out tremendously with all the odds and ends for getting my car situated.
Irma Hernandez Fantastic experience thank you so much, Bill for everything 10/10 recommend ext 1306
Friendly staff. Did not pressure at all. Perfect amount of communication and clarity. I'm from NY and their hospitality was worth driving 2 hours for the experience they offered.
The best customer service! This is our 6th car purchase from NPVW and won't go to anyone else but Tim.
Everyone we encountered at North Penn were very professional and friendly! We had an extremely smooth sales process. Everyone was friendly, knowledgeable and helpful.
North Penn VW is the best - the sales team are amazing and they love the VW brand as much as I do. It is always a pleasure to buy a new or used VW at North Penn. I just picked up my 6th car from North Penn - and will come back for my next VW.
Greg and Jason H. Exceeded any expectations we had. They more than accommodated us. They were not pushy in anyway. They were genuinely nice and more than helpful. They went above and beyond to make everything go smooth and easy. I have never experienced such amazing customer service at a dealership. They also really took care of us with our budget and all the extra things we wanted. I never have had my car registration taken care of and all service is on them. Amazing! If you are looking for a Volkswagen, hurry and go see them!
I love that they washed my car during some recent repair work I had done and they filled my WW fluid as well, so that was a pleasant surprise!
They were great at explaining things and checking out my car. Very happy with the service and time spent there
I had a wonderful experience working with Joe. I told him exactly what I wanted, there was no haggling and he matched me with exactly what I needed. The process was smooth and I felt like he really cared about what I needed.
I like working with Dan in the body shop. He did a great job on my Jetta
NPVW Service Department has kept my VW's in great shape for nearly 10 years. It's worth the 45 minute drive to receive quality service.
I am giving North Penn a five star review because of the experience I had buying a 2024 Jetta Sport from North Penn VW with Tom. Tom was extremely helpful durning the whole process, especially since I have never bought a brand new car before. Some examples of what they did to help me included having the car cleaned before I arrived, holding the car for me for over a week, helping me find the car that fit my specific criteria, and accommodating me paying with both a check and cash. I had been saving my money for a new car ...
I am giving North Penn a five star review because of the experience I had buying a 2024 Jetta Sport from North Penn VW with Tom. Tom was extremely helpful durning the whole process, especially since I have never bought a brand new car before. Some examples of what they did to help me included having the car cleaned before I arrived, holding the car for me for over a week, helping me find the car that fit my specific criteria, and accommodating me paying with both a check and cash. I had been saving my money for a new car ...
Excellent customer service Excellent customer service Excellent service Excellent service Everything is excellent Excellent team Overall, very excellent
Jesse always gives great customer service and always makes sure that everything is done correctly. I always feel confident my car is taken care of and never leave with a bad experience. Due to the situations at other places I’ve had to deal with in the past, this is very much a relief. I’d suggest a family or friends going here because of the positive experience and service I’ve had multiple times.
Dealership is nearest to Mt. Airy, but best. Other dealerships and service centers are Ardmore, East Norriton, and Warrington. Skill of technicians, thoroughness of diagnosis, attentiveness of service representatives, and courtesy of support staff is exceptional. Thank you, Dr. Genszler
Michael was amazing in helping me purchase a new car. He guided me every step along the way and didn’t pressure me. The process to buy the car was quick and efficient. I would refer friends and family to NP and Michael to help them out with an easy and smooth car purchase.
Great sales team! Made my buying experience so easy!
Excellent service!, The lack of 5 stars is not a reflection on your service, it's just my principles, always providing space for more growth.
Kevin is a great tech!! Car was finished on time and perfect! Erin made sure everything went as planned.
Prompt, reliable service; friendly staff, all with courtesy and professionalism. Good communication with text and video of work provided.
Great conditioned car that works perfectly, very clean and the service was incredibly helpful, polite and knowing.
Ken was very accommodating and prompt. He explained my vehicles needs clearly and completely, but he second cylinder and wiring harness were faulty and would be repaired by VW.
Antonio is top-notch. Give that man a raise. Best car buying experience ever. Period.
Great place to work with. Service has always been excellent. This is my 4th purchase of a car with them.
As mentioned l, the shop does great work and always communicates in advance. Starts and ends with Erin Trotter.
Mike and Jason were awesome, helped us make the right decisions and didn’t make us feel pressured at all!
Everyone was very nice and easy to work with. I would definitely recommend them to a friend.
North Penn VW has an extremely knowledgeable team that provides quick and great service every time!
I’ve purchased many vehicles in my time, and working with Tim at North Penn was hands down the best experience I ever had buying a car. Tim did not pressure us (although he probably knew the sale was in the bag when my wife expressed her love for the car). He was kind, and extremely knowledgeable. After purchasing, he made sure we left with an advanced crash course on all of the vehicle’s functions. After purchasing, I had a couple of questions, and he responded within minutes if not seconds. He truly cares about his customers and ensures ...
The crew at North Penn VW were extremely knowledgeable and diagnosed me cars issues with professionalism, courtesy and value.
Great experience. Prompt, thorough, and they handled the 3rd party warranty claim without any hassle.
The guys at northpenn VW were amazing! They were nothing but help and made the process easy and stress free! Would highly recommend the dealership!
Great service and friendly staff. Helped me with a rental when my car wouldn’t be ready. Very helpful and kind.
There is a tremendous amount of emotional intelligence with the people at north Penn vw
North Penn VW was great to work with, especially Tim Notarianni in Sales.
Erin and Ken always do a great job with communicating and service! Great asset to your team!
Jesse was fantastic with his prompt service, answers, understanding, and addressing my car's problem quickly! It was a fantastic experience. Thank you!
Always great service car is ready when promised
Great service no pressure
Me gusta mucho la atención que brindan en este concesionario, por supuesto que regresarÃa gracias NP VW
They take wonderful care of my almost antique VW Rabbit.
Always a good experience dealing with the north penn family. This is the fourth car we’ve bought
Excellent work by North Penn VW and Ken specifically with some warranty work on my GLI. I always appreciate when a product is backed up properly by the dealer.
Service techs did an excellent job on my car. Waiting area was clean and comfortable. Thanks for all your help
Courteous Helpful Reps. Waiting area is well equipped. Explain issues and associated solutions with your vehicle in detail.
Bought 2 used cars mid March. The first hot week the AC in one was not working. We had only had the car 6 weeks at this point. The dealership worked with me to look at the issue and corrected the problem which was a hole in a hose. They also washed my car and all was done complimentary. I was beyond happy and will return as they backed up their cars. Thank you for great service! So rare these days.
Super efficient, took care of my problem under warranty. Staff very friendly and helpful. Clean waiting rooms.
Very friendly and to the point. Worked with me to answer any questions I had.
The North Penn VW experience is always a pleasure! Working with Antonio was no exception. He was welcoming, cordial, and most importantly- knowledgeable about all of the VW models. He took time to inquire about our families vehicle needs, and helped us find the perfect fit. I would not hesitate to recommend North Penn VW sales or service (also amazing, Ken Benton and his staff are the best) to friends and family.
Excellent service provided by a friendly and professional staff. Will have my vehicled serviced here again.
They are always professional and superb at attending to whatever service needs are required. Very knowledgeable and I appreciate that if I decide to wait onsite for service that I’m not there all day. I also appreciate being made aware of everything that was done on my vehicle with a video and report by the technician. I’ve been a customer for 5 years now and I intend to remain a customer for many years to come.
North Penn VW is a nice small local dealership that makes you feel welcome rather than just a number.
It was a pleasure working with North Penn dealership! I would definitely recommend this dealership to others!
Always great service with knowledgeable, informative team members and mechanics from start to finish. Awesome
Responsive and answered all of my questions. I knew what to expect and was informed every step of the service appointment.
My experience with NorthPenn VW had always being a great one. That goes from buying the cars to the warranty and other services provided.
One of the best dealership that I've ever had the pleasure of dealing with. From sales to service it always been top notch. Service is done right the frist time and I never feel like I need to worry about it. The video walk around of your vehicle is a nice touch as well.
Professional efficient and timely customer services. Car maintenance was satisfactory. Courtesy car wash upon delivery was very special And appreciated!
Extremely happy with the service- communication was awesome and the shuttle service was perfect. First visit since I purchased my car in January and I was highly impressed