Customer Testimonials
This dealership is always so amazing. The service is exceptional and the management helped me tremendously as I'm going through a health issue with finances for service. I cannot speak higher of north Penn vw.
$177 for an oil change and filter you should be ashamed of Your pricing. BMW in Doylestown was $119. And dont use the oil price is high as an excuse when its $9 a quart
Great service by James and the service department. The team had to order a part and was able to get the repair completed quickly to get our VW back on the road.
I brought our car in for a tire rotation. It was completed very promptly, and as always, Jesse was pleasant and helpful.
I waited while they serviced my Jetta, and it was completed in the amount of time they had estimated.
I waited while they serviced my Jetta, and it was completed in the amount of time they had estimated.
Great service. Prices a bit high, but only one incident where I had to return for the same problem, a bit reluctant to take responsibility but we reached an equatable settlement. I have been here for 14 years Ken is okay too Jesse is great
Always a good experience, comfortable waiting area to allow productive work area while waiting. The service team provides clear instructions on the mechanical issues and needed repairs.
Good service. Was able to fit me in their schedule quickly. In replacement of my battery
They had great service, and the pricing was fair. They were polite and worked to make sure e were happy.
Not to stressful. Service team is always pleasant. The experiences I have had shows some team members are willing to help the customer to make sure we are satisfied.
I had a great experience at this Volkswagen dealership, especially working with Joe. We initially chose a vehicle and planned to move forward with the purchase. However, after thinking it over for a couple of days, we decided not to go through with it.
I came back and explained our decision to Joe, and he was incredibly understanding, professional, and kind. He made everything easy and returned our deposit without any hassle or pressure.
Not every dealership treats customers this way, and I truly appreciate Joe's honesty, patience, and excellent customer service. Even though we didn't end up ... Read More Google - Nov 9, 2026
Your location is an hour from where I reside so therefore I will not recommend anyone . Besides the receptions seems to have problem dealing with me in particular being black. I was not given the same Curtis as the other customers that was there when I was I had to ask for certain service that was automatically offered to the other customers.
Always easy to work with. Always charge me an arm and a leg. Nearly $3k for my service. I'd call it highway robbery but was told my car needed the work or couldn't be driven on the highway. ??
Jim was extremely helpful. Also service was great. I appreciate both the service department and Jim.
Argumentative misleading disappointed I was not valued as a customer. I was treated with disrespect and looked down upon.
I bought a 2020 cross sport atlas in April. They stated that it was CPO at purchase. The first week the starter went. Than all the speakers stopped working. Than I had oil leaks with serpentine belt replaced than valve cover replacement all with 6 months. Jesse is the greatest service person. The assistant manager was argumentative and do not understand the policy of my coverage. Volkswagen was notified and after that I was told I can buy another car but they can’t do anything. Very misleading sales approach. I was told that the dealers CPO was different than Volkswagen. Once ... Read More Google - Nov 4, 2026
Bit overpriced Jim was courteous, however I felt some reluctance in terms of contacting my warranty company
Erin is one of the reasons why I come there great service and follows up every time. I am coming there for service work as long as Erin is working there.
Great service and spot on communication! The combination of Jesse, Ashley and Kevin Miller are THE BEST!!!
Great service. Worked hard to provide good service. Grateful to the staff for their efforts.
38 years experience with North Penn Volkswagen. Sales and service are great. My children are follow-on purchasers.
They do a great job thank you That's all I have They do a great job
Service team is very helpful, accommodating and courteous. Makes customers feel comfortable. Will return for services in future.
The best, top notch work in your collision center, well managed car looks great I felt like I have no worries there
The staff at North Penn is attentive and objective and has provided reasonable and objective advice contradicting other non VW servicers. Such advice is invaluable.
Bought my car here in 2024 and had a number of performance enhancements installed shortly thereafter. That said, I did not regularly service my car here, mainly on account of the distance from my home. Now having serviced my car at two closer dealerships, that may have been a mistake, and upon reconsideration, the additional ten minutes is well worth it. The place has an excellent culture which emphasizes not just the customer experience, but the employees experience also. The willingness of management to talk directly to customers goes all the way up to the GM (32 years here, working through the ... Read More Yelp - Oct 31, 2026
Very good. Very nice people. They gave me an appointment right away. The mechanic sent me a email on what was wrong with the car. And like I said, everybody was very nice. We would take our grand daughter car back there.
This dealership is the best. Bar none. I have never had even close to a bad experience at this location. Special mention to Jesse and Kevin. They are spectacular members of the service department. I couldn’t imagine taking my car anywhere else.
They took amazing care of us! They were great with the loaner and every aspect of the software update situation!
Officially one week with my new car! Joe was absolutely fabulous to work with. Traded in my Tiguan for a newer one, and the whole experience was so easy! I came from a different VW dealership, and I can hands down say North Penn is my new go-to. You tell them what you want, and they make it happen! So happy with my experience. Highly recommend, and if you go, ASK FOR JOE!!! 😊
In general Ok, however prices are bit high for the services. Will be bringing ID.4 back for electrical issues un the future
The fact that it took four months to fix my vehicle was less than ideal, however, everybody at the dealership was excellent.
Overall great and trustworthy! Have been coming there for many many years since I bought my car in 2009 and Erin has always been great keeping me up-to-date on my car
Very friendly and supportive Make everything in a place and update it well. Also, make sure it feels comfortable.
Staff were friendly and very cooperative. Work was completed in a timely manner and the results surpassed my expectations.
Professional and friendly interaction with all employees. No wait either at check in or check out. Repair video and work done to expectations.
David Marks is the best mechanic ever He fixed everything, my Jetta runs like new !!!
Tim was awesome!! Colleen the finance manager was amazing! And I love my new Tiguan
Volkswagen have Great Service! Jesse helped me out with my vehicle and update me every detail!
It was great It was a pleasant experience all across the board. Fast, easy and professional
There were three trouble lights on my instrument panel, two related to steering and one related to the engine. After agreeing to pay $200 to diagnose the problems, I was surprised to learn that it would be $200 for the steering diagnosis, and I would have to pay another $200 to diagnose the engine problem.
I STOPPED BY VW DEALERSH[P TO CHECK OUT THE BMW 750L AND I WAS GREETED BY GREG. GREG ASKED ME IF I WANTED TO TEST DRIVE THE THE BMW AND WAS AMAZED WITH THE VEHICLE AND I GAVE GREG A DEPOSIT TO HOLD THE VEHICLE FOR ME. I COMPLETED THE SALE THE NEXT DAY PAYING CASH FOR THE CAR.
Easy to work with. No pressure. Happy with the experience. It was a convenient process.
Excellent customer service and provided excellent updates on the progression of service . I will endeavor to continuously be a loyal customer of VW.
I brought my 2017 Jetta in for service and they got me out right away.
They were welcoming; explained everything thoroughly and it was very quick. Overall it was great
Great experience. Was only there for a few minutes. Everything was very fast Very respectful team. Well treated
It was very good. They were thorough and gave me suggestions to save money. Excellent dealership!
No issues I've been leasing vehicles since 07/18 and due for another lease in 05/27 John Sell I also like to work with
I appreciate that Erin tries to get my car checked as soon as is possible.
excellent i chose to drive further because of your excellent service erin trotter is an A+ professional
No hassle car service. This is why I keep working with North Penn. They're very efficient and accommodating.
The experience was exceptional, with everything delivered punctually. The staff were exceptionally friendly and demonstrated a high level of transparency, ensuring clear communication throughout. They were also very understanding and attentive to the needs of the customer, making the entire process smooth and pleasant.
Always a positive experience. Easy to schedule, quick to get done. Great communication during the car inspection process
The only VW dealership that I prefer coming to have my car serviced. Beyond excellent. They are superb!
This is the most unprofessional car dealership I have ever dealt with. I was lowballed on a trade in by $4,000 after the so called "sales manager", Jason Ray looked at the car for 5 minutes. He then proceeded to get into a one sided heated argument with me after I asked why I am being lowballed. Boarder line yelling at me in the middle of the showroom. Wasted 3 hours of my time to deal with that. I would never recommend anyone do business with this dealership until Jason is fired...
My experience with North Penn Volkswagen has been frustrating because the issue with my vehicle remains unresolved, and Volkswagen has not provided a permanent solution. Erin Trotter was polite and professional during our interaction. She explained the issue clearly, acknowledged that Volkswagen did not have a permanent fix, and apologized for the situation. I appreciated her honesty and the courtesy she showed throughout the conversation. However, while Erin handled the communication well, the lack of a lasting solution from Volkswagen remains disappointing. Good customer service is important, but ultimately, I would like to see Volkswagen take responsibility for resolving the ... Read More DealerRater - Oct 14, 2026
Kind, honest people all around. Wonderful service I did not expect any issues after I bought my car but there was and the dealership took care of me and my car perfectly
Had great communication with all of the staff. On line communication was also very good and helpful. Fast service Thanks
Hands down best service experience I’ve had at a dealership. They really go above and beyond for their customers. Shout out Jim Bangor!
Great.. only place I trust.. Erin Trotter was a complete joy to talk with. Everything that was recommended we got done.. last year I did try another shop close to our house but I got a strange feeling of not trusting them. So I'm back for good. I trust north Penn VW. Your alot further away but like I said I trust your dealership and your techs thank you the car runs great..
Great.. only place I trust.. Erin Trotter was a complete joy to talk with. Everything that was recommended we got done.. last year I did try another shop close to our house but I got a strange feeling of not trusting them. So I'm back for good. I trust north Penn VW. Your alot further away but like I said I trust your dealership and your techs thank you the car runs great..
Everyone I spoke with was very professional and very accommodating As has always been my experience at this dealership, everyone I encountered there was very professional and very accommodating
Friendly staff. Quick service. Excellent communication from Jesse and the mechanic. Appreciated the free car wash!
The dealership always takes care of me the issue is with Volkswagen not having a permanent fix for the issue of having
Fast and easy appointment. Great customer service. Work was performed as expected and on time
I’ve been using this dealership since 2009! Well-trained technicians and courteous staff. I highly recommend North Penn Volkswagen!
The team at NorthPenn VW is not only helpful but they are very understanding of your time. Always fast and to the point with whatever you need help with.
Positive Took care of issue Immediately no problems good positive experience recommend Good dealership Finished
Resolved problem. Provided a loaner @ no cost. Car returned same day and washed Excellent service
The dealership is clean, the technician provided a thorough video, and Jim clearly explained things to me so I could make a decision on replacement parts.
Great communication and smooth process The team was very helpful in allowing me to understand the service my vehicle needed and provided a clear explanation for my options.
THE BEST ATOUND AROUND We have been coming to north Penn for over 20 years we have bought over 15 cars... the customer service and selection and prices can not be beat
Service charged $200 me for a diagnostic reading when I came to the appointment tell them what part and code it was already. Wouldn't waive $200. I told them before the appointment not to do that
In and out pretty fast and employees were great. Thank you for making my car safe again.
Best car buying experience that we've had. Antonio was very helpful. Definitely will be back
Super easy to use. Gave me what I wanted for my trade. Quick and painless experience
It was excellent, great to deal with and got all our issues handled quickly and correctly.
Purchased lease car with no issues. Pre approved on price and pretty easy process to inspect car and work with finance on the paperwork.
Great experience, communication, prices! I really like the videos of the technician working on my car!
Very good experience. Comfortable waiting room, helpful updates during visit and quick service. Friendly staff
I had my car towed and my car wasn't able to be diagnosed with one, so I was charged for two. I have a two thousand eleven vehicle and the repair estimate was a little over three thousand which wasn't worth it. So I had, it towed back home
Consistent service. I have getting my cars from dealership for almost 20 years. Very happy.
Consistent service. I have getting my cars from dealership for almost 20 years. Very happy.
Always willing to accommodate and make sure I'm satisfied and happy They are awesome and a pleasure to deal with
Quick, friendly service. Laid out all expectations very clearly Will return to North Penn VW for my next service
Both girls were great as always. Attentive, informative and knowledgeable. Service was top notch h
Nice dealership with nice and professional employees. You can trust the service team to only suggest the work that needs to be done without that, “we found some expensive other problems.” I have stopped going to some Ford Dealerships because of this issue.
Easy and simple very nice place tech Craig was very good Easy, simple very nice place and please very welcoming and take care of you communication top notch and the technician Craig was the best!
I appreciate the service and the customer service team (Erin and Jim). They are very helpful when I bring my car in. One issue that I have is the process itself. My car is well serviced and I trust the mechanics at their shop, and my only issue as a returning client is their loaner car flexibility. I think they should offer a better option for loaning a car instead of paying for it. I bought my car at the Fred Beans in Devon, PA and had a horrible experience with them post sales, which drove me to change my ... Read More DealerRater - Sep 28, 2026
The service was done in a timely manner The service was done in a timely manner
Took care of warranty issue in a timely manner One two three four five six
all love always, dane fitchett appreciate everything they have done for me and always satisfy my needs. great mechanics and great salesman. glad the dealership is doing well.
As always, a total pleasure. I love the tech videos, and the service is always fantastic and my GTI loves it too!
N/a No thanks I wouldn't recommend VW to anyone I turn people away when they ask if I like the car
I am very happy with the service provided by the front office and service personnel. They are always professional, polite, and knowledgeable. The maintenance and repairs I've had here is also excellent. When I drive my car off the lot I feel confident that it is safe on the road!
Always treat me very fairly. I love the video reports on the repairs to my car. They're very helpful and instructive.